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Hospital Discount and Free Care Policies

Patient Assistance Program (Charity Care)

Northeastern Vermont Regional Hospital is fortunate to be able to offer financial assistance to our patients who have the desire, but not the ability to pay for health care services.

If you are concerned about your ability to pay for the health care you received at NVRH, a Patient Account Specialist is available to discuss this with you. The Patient Account Specialist's office can be reached Monday through Friday between 8:00 a.m and 4:00 p.m. at 802-748-7518.

Northeastern Vermont Regional Hospital will provide patient assistance services for medically necessary inpatient, outpatient, and NVRH operated provider practices. NVRH provider practices are: Corner Medical, NVRH General Surgery, Dr. Craig Dreisbach Orthopaedic Surgery, Occupational Medicine, St. Johnsbury Pediatrics, Women's Wellness Center, Dr. William Long Psychotherapy, Dr. Richard Gagnon Orthopaedic Surgery, Dr. Amanda Van Straten- Neurology, the Ear, Nose and Throat Group, and Kingdom Internal Medicine.

Patient Assistance will be provided for Northeastern Vermont Regional Hospital patients from Vermont and New Hampshire.

Patients with Medicaid will also need to apply for Patient Assistance for those services not covered by Medicaid, or any remaining co-payment and /or deductible.

Patients who are not eligible for a Medicaid program (excluding Healthy Vermonters) may request financial assistance. Those patients will be screened against eligibility criteria based on income and family size.

Eligibility for charity care involves the evaluation of household income as a percentage of the Federal Poverty Guidelines. Patient Assistance will be granted only after exhausting other resources of payment. Representative from Patient Business Services will assist you with the financial assistance application process.

Applications will require approval of the Director of Patient Business Services. Applications require disclosure of income (with documentation), proof of Medicaid application/denial,). Applications for Patient Assistance may be received and approved either prior or post services being rendered. Once a patient or guarantor has been approved, it will be valid for a minimum of one year.   

Once approved the Patient Assistance will be applied to any remainder amounts outstanding, providing the accounts have not been placed with an outside agency for bad debt collection.

The NVRH Business Office can also provide an estimated cost for services provided by the hospital and NVRH operated provider practices.

Vermont offers several options to help people get health insurance coverage.  These include Medicaid and Dr. Dynasour and can be purchased through Vermont Health Connect.  Each program has different eligibility, but Vermonters with incomes up to 300% of the federal poverty level can qualify.  To learn more about these programs, go to or call 1-800-250-8427.  Click here to learn more about Vermont Health Connect. The state also offers help with prescription drugs through the Attorney General’s Prescription Drug Finder.