NVRH Grievance and Complaint Process:

If you have a grievance or complaint to file, we have a process available to you. The purpose of this process is to improve the quality of care and service to our customers. If you have an immediate concern, you are encouraged to communicate this to any of the following:

·   The person providing you with the service

·   The department manager of the service involved or the nursing supervisor

·   The VP of Quality Management at:
PO Box 905
St. Johnsbury, VT 05819
802-748-7349
c.sinon@nvrh.org

A letter of acknowledgement will be sent to you within 3 business days of receipt of the complaint, and the written report of our findings with 30 business days.

If you feel it is necessary to discuss your problem with someone outside the hospital, you may contact any of the following:

·   Department of Disabilities, Aging, and Independent Living, Division of Licensing and Protection
103 South Main Street
Ladd Hall
Waterbury, VT 05671-2306
802-241-2345
1-800-564-1612
Fax: 802-241-2358

·   Vermont Board of Medical Practice
PO Box 70
108 Cherry Street
Burlington, VT 05402-0070
802-657-4220
800-745-7371
Fax: 802-657-4227

·   Vermont Department of Health
PO Box 70
108 Cherry Street
Burlington, VT 05402-0070
802-863-7200
800-464-4343
Fax 802-865-7754